MEPN Webinar Series 2021 – Shortcut to Business Profitability via Field Service Management

On 17 November 2021, the Machinery & Equipment Productivity Nexus (MEPN) hosted  a Webinar on “Shortcut to Business Profitability via Field Service Management” via Zoom Platform.

The interesting webinar focused on:
• Challenges with Customer’s Satisfaction & Consistent Service Excellence
• Ways to keep up with resources demand to manage people, assets and expectations, especially post COVID
• Learning from others who already travelled the Field Service Management road

The Webinar was moderated by Mr. Yoong Kee Sin, Subject Matter Expert of MEPN.
Distinguished speaker, Mr. Lee Peng Sian, Honorary Secretary of TEEAM shared the insights into EITA Group’s journey in Field Service Management.  Lessons learnt would be invaluable to participants who plan to improve customers’ satisfaction and service excellence.

Director of Sales Connection, Mr. John Lee highlighted the details of Sales Connection, a digital solution in managing field service. The solution provides good team collaboration and mobile field operation solutions to enhance performance and business profitability.  It was a good sharing Webinar.